SHIPPING/ORDER QUESTIONS | PRODUCT DETAILS, MATERIALS & INGREDIENTS | REFUNDS/RETURNS FAQS
Frequently Asked Questions
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over £40. This is automatically applied at checkout—no code required.
If you have further questions, please don't hesitate to contact us.
Do you ship internationally?
Yes, we currently ship to the United States and Canada. For full details on shipping times and costs, please refer to our Shipping Information page.
For additional questions, feel free to reach out to us
How long does shipping take?
As each item is handmade with care, orders typically ship within 2–4 business days after being crafted. Delivery times may vary depending on your location.
What is the quality of your products?
We take pride in creating products using high-quality, carefully sourced materials to ensure durability, comfort, and satisfaction with every order.
Should you have any concerns, feel free to get in touch with us.
What is your return policy?
We accept returns within 30 business days from the date of your order. Please visit our Returns & Exchanges page for full instructions and eligibility details.
If you need further assistance, kindly contact us.
What is your refund policy?
Refunds are processed in accordance with our return guidelines. You can review our full refund policy on the Returns & Exchanges page.
For more details, don’t hesitate to reach out to us.